Most Recent: December 31, 1969
My first objective was to go to the Kenya Airways Antananarivo office and cancel my travel and receive a full refund. It was important to me that my request be handled quickly and that I get paid back in funds rather than points. The Kenya Airways staff at the Antananarivo office was very helpful; they helped me with the cancellation procedure and made sure that my request for a refund was processed quickly. I was confident when I left the office because of their professionalism and commitment to my pleasure, knowing that my reimbursement would be completed right away.